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shipping & Returns

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Shipping Policies

The Spotted Monkey™ ships worldwide from its location in Waterloo, Ontario, Canada.  Orders are typically shipped within 24-48 hours upon receipt.  We use Canada Post for our shipping needs.  All orders $100 and under are insured.  At times, FedEx or Canpar may also be used.  If you require your order quicker, please contact us directly for shipping options and prices.

Canadian orders will take approximately 2 to 7 business days to arrive.  US orders will take approximately 10 to 14 business days to arrive.  International orders can take 6 weeks or more to arrive.  Please note that these are guidelines only according to Canada Post. 

For customers located in the Region of Waterloo and surrounding areas, a free local pick up option is available upon checkout rather than the outlined shipping charges below.  Free delivery on all local orders is also available.

Customers choosing the local pick up option can choose to have their order delivered up to 48 hours after it has been placed at a time decided by both parties.


North American shipping rates are as follows:

 

 

Canadian Shipping Rates

Up to $24.99

$7.95

$25.00 to $49.99

$9.95

$50.00 to $99.99

$11.95

$100.00 to $149.99

$15.95

$150.00 and up

Free


 

US Shipping Rates

Up to $24.99

$9.95

$25.00 to $49.99 

$11.95

$50.00 to $99.99

$13.95

$100.00 to $149.99

$16.95

$150.00 and up

Free

 

*Please note that US orders may be subject to import duties, customs charges or brokerage fees.  These additional costs are the responsibility of the customer.

 

International Shipping Rates

International shipping costs are based upon product dimensions and weight and will be charged accordingly. Please contact us directly for a quote. International orders may be subject to import duties.  You are responsible for the payment of any customs charges, duties and brokerage fees that may be levied.

 

SATISFACTION GUARANTEE

At The Spotted Monkey™, we want you to be completely happy with your purchase. We stand behind the products we offer and take great pride in maintaining the highest level of customer satisfaction. All products purchased at TheSpottedMonkey.com may be returned within 14 days of purchase for a full refund, less the shipping charges.

All products purchased at TheSpottedMonkey.com may be returned within 30 days of purchase for an exchange.  Shipping charges will apply to exchanges.  All items must be unworn/unused and in original condition with all merchandise tags still attached.  Skincare items must be unopened with all seals still intact.  Please also include the original sales invoice sent with your purchase.

*Please note: all sale, clearance and coupon items are final sales and cannot be returned for a refund or exchange.

 

EXCHANGES & RETURNS

Please complete the form below and indicate the reason and the items you are returning.  Your exchange/return cannot be processed without this completed form.  All returns will be refunded upon receipt and inspection of returned goods.  However, it may take up to two billing cycles for the credit to appear on your statement.  All exchanges will be sent to you upon receipt and inspection of returned goods. There are no restocking fees for returned or exchanged goods.

Send your returned items to:

The Spotted Monkey Inc.
Returns & Exchanges
133 Weber St. North
Suite 3-124
Waterloo, ON  N2J 3G9

*Please note:  shipping charges for returns and exchanges, as well as shipping charges for replacement products are your responsibility.  We recommend insuring your return package and using a carrier that provides tracking number as The Spotted Monkey™ cannot be held responsible for any packages lost or damaged in transit.

Name:
Email:
Phone:
Order Number:
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